Privacy Policy

1. Data controller

Mileva Internacional LTDA is the controller of personal data collected through this website, unless another notice states otherwise.

2. Personal data we may collect

• identity and contact details, including name, professional email, telephone number and preferred language;
• company information, business type, website, country, registration details and purchasing profile;
• quotation, account, order, payment and delivery information;
• communications, support requests and documents voluntarily provided by you;
• technical information such as IP address, device, browser, access logs and cookie identifiers;
• marketing preferences and interaction data where permitted.

3. Purposes and legal bases

We may process personal data to respond to enquiries, prepare quotations, create professional accounts, perform contracts, manage orders, comply with legal and regulatory duties, protect rights, prevent fraud, improve the website and communicate relevant business information. Depending on the context, processing may rely on consent, steps taken before a contract, contractual performance, compliance with legal obligations, legitimate interests, credit protection or the regular exercise of rights.

4. Sharing

Personal data may be shared only as reasonably necessary with hosting, email, analytics, payment, accounting, logistics, customs, legal and technology providers, as well as artisans or commercial partners involved in a requested project. We may also disclose data when required by law or a competent authority.

5. International transfers

Because Atacado Artesanato serves international buyers and may use global technology providers, personal data may be processed outside Brazil. Where required, Mileva Internacional adopts measures intended to provide an appropriate level of protection under applicable law.

6. Retention

We retain personal data only for as long as reasonably necessary for the stated purposes, contractual management, legal obligations, dispute resolution, security and the regular exercise of rights. Retention periods vary according to the type of record and the applicable obligation.

7. Security

We use reasonable administrative and technical safeguards designed to protect personal data. No internet service can guarantee absolute security.

8. Your LGPD rights

Subject to legal conditions, you may request confirmation of processing, access, correction, anonymization, blocking or deletion of unnecessary data, portability, information about sharing, review of certain automated decisions, withdrawal of consent and other rights provided by applicable law.

9. How to make a request

Send your request to contact@mileva-international.com with the subject “LGPD Privacy Request”. We may request information needed to verify your identity and protect your data.

10. Children

The website is intended for professional and adult users. We do not knowingly seek to collect personal data from children.

11. Updates

We may update this policy to reflect legal, technical or operational changes. The current version and update date will remain available on this page.