Wholesale Terms and Conditions

1. Commercial documents

A product enquiry or quote request is not an order. A transaction becomes binding only when Mileva Internacional accepts the order under the process stated in the quotation, including any required signature, approval or payment.

2. Products and handmade variation

Brazilian artisan products may vary naturally in colour, texture, dimensions, weight and finish. Reasonable handmade variation is not a defect. Samples and photographs are references and may not represent every unit exactly.

3. Minimum quantities and customization

MOQ, private label requirements, development fees, tooling, packaging, samples and approval stages are specified in the quotation. Custom or personalized production may require higher minimum quantities and may not be cancellable after approval.

4. Prices and taxes

Prices, currency, validity period, taxes, freight, insurance, banking costs and other charges are stated in the quotation. Unless expressly included, prices do not include import duties, destination taxes, customs fees or local compliance costs.

5. Payment

Payment methods, deposits, balances, deadlines and banking instructions are stated in the quotation or invoice. Production may be suspended until cleared funds are received. The buyer is responsible for bank charges unless otherwise agreed.

6. Production and approvals

Lead times are estimates based on artisan availability, materials and project scope. Production starts after required approvals and payments. Buyer delays in approving samples, artwork, packaging or information may extend the schedule.

7. Delivery and export

Shipping method, delivery point, allocation of risk, insurance and any applicable Incoterm are stated in the quotation. Unless expressly agreed otherwise, the buyer is responsible for destination import licences, customs clearance, duties, taxes and local product requirements.

8. Inspection and claims

The buyer must inspect goods promptly on delivery and submit claims with photographs, quantities, packaging evidence and supporting documents within the period stated in the quotation or the Returns, Damage and Claims Policy.

9. Cancellation

Cancellation is subject to written approval. Costs already incurred, committed artisan production, custom work, materials, samples, banking and logistics may remain payable. Customized goods generally cannot be cancelled after production approval.

10. Intellectual property and private label

Ownership and permitted use of designs, trademarks, labels, photographs, packaging and development materials must be agreed in writing. No transfer of intellectual property is implied by a quotation or sale.

11. Compliance

Each party is responsible for laws and regulations applicable to its own activities. The buyer is responsible for confirming that products, labelling, claims, packaging and importation comply with requirements in the destination market.

12. Force majeure

A party is not liable for delay caused by events reasonably beyond its control, including natural events, transport disruption, government measures, labour disruption, material shortages, epidemics, infrastructure failure or artisan unavailability, provided the affected party communicates the situation reasonably.

13. Governing law and forum

These terms are governed by Brazilian law. Subject to mandatory rules and any written dispute clause in the accepted commercial documents, disputes shall be submitted to the competent courts of Belo Horizonte, State of Minas Gerais, Brazil.

14. Mandatory protections

If a transaction is legally classified as a consumer relationship, mandatory protections under applicable consumer law remain unaffected.